At Cosmoss, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund process. Please review our Return & Refund Policy below:

1. Returns:

• You may return eligible items within 15 days of receipt for a refund or exchange. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
• To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. We will provide you with a return authorization and instructions for returning the item(s).

2. Refunds:

• Once we receive and inspect the returned item(s), we will process your refund to the original method of payment.
• Refunds are typically processed within 5-7 business days of receiving the returned item(s). Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

3. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange.
• Exchanges are subject to availability. If the desired item is unavailable, we will issue a refund for the returned item(s) in accordance with our refund policy.

4. Return Shipping:

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We are not responsible for lost or damaged return shipments.

5. Non-Returnable Items:

• Certain items may not be eligible for return or refund due to hygiene reasons or other restrictions.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.

7. Slippers Cosmoss Wrong Size Delivery Return Policy:

Free Returns:

• In the event that the store delivers the wrong size to the customer, Slippers Cosmoss commits to exchanging the product free of charge and will be responsible for all shipping costs.

Return Timeframe:

• Customers may request a return within 30 days from the date of the original delivery.

Return Conditions:

• The product must be kept in brand new condition, unused, undamaged, and free from stains.
• Maintain all original packaging and tags.

Wrong Size Delivery Policy:

• If the product delivered to the customer is of the incorrect size compared to the order, Slippers Cosmoss will take full responsibility and will provide the correct size or a refund to the customer.

Return Options:

• Customers have the option to choose between exchanging the product or receiving a full refund for the incorrectly sized product.

Acceptance and Terms:

• By purchasing a product from Slippers Cosmoss, customers agree to the terms and conditions of this wrong size delivery return policy.

If you have any questions or need assistance regarding our Return & Refund Policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you throughout the return process and ensure your complete satisfaction with your Cosmoss purchase.